Terms of Service

Agreeing to these terms

Tawla is sold by Folowise, a company based in Jordan. When this document says "we" or "the platform", it means Folowise. When it says "you", it means the person or business that opened a restaurant on Tawla.

Creating a restaurant on Tawla means you accept these terms. If you are accepting on behalf of a company, you are telling us you have the authority to do that.

If something here does not suit you, do not use the service. There is no penalty for walking away, and a trial costs nothing.

What the service is

Tawla puts your menu online, lets guests order from the table by scanning a QR code, shows those orders on a kitchen screen, and depending on your plan adds bookings, a point of sale, loyalty and more. You get a public storefront for your guests and an admin panel for you and your staff.

Your restaurant runs in its own database. Your menu, your orders, your guests and your settings live in a database that belongs to your restaurant alone and is not shared with any other restaurant on the platform.

Photos and files you upload are stored on the platform and served alongside your storefront.

Your account and your staff

You sign up with an email address and a password, and that account owns the restaurant. Keep the password to yourself; anything done from your account is treated as done by you.

You can create accounts for your staff, up to the limit on your plan. Those accounts act inside your restaurant with the access you give them, and you are responsible for what they do with it. When somebody leaves your team, remove their account; the platform cannot know your staffing for you.

The platform sends transactional email to the address on your account: a welcome when your restaurant is created, notice before and after a trial ends, notice if the storefront is paused, and password resets. These are part of running the service and cannot be switched off while the account is open.

Trials, plans and billing

Paid plans start with a 14 day free trial. No card is needed to start and nothing is charged during a trial. Near the end of the trial we email you; if the trial ends without a plan chosen, there is a grace window during which everything keeps working, and after it the storefront closes to guests until a plan is chosen.

Billing is per restaurant, per month, at the price of the plan you chose, in the currency you signed up in. You can change plan or stop whenever.

We currently accept manual payment: bank transfer, and CliQ inside Jordan. When a payment arrives we apply it to your subscription and send a receipt. Card payment will come later; when it does, these terms will say so.

Plan limits

Each plan carries limits: how many venues, staff accounts and tables you can have, how many orders you can take in a month, and how much storage your uploads can use. The limits of each plan are listed on the pricing page.

The pricing page and the software read from the same plan table, so a limit shown there is the limit the software enforces. If you outgrow a limit, upgrading takes effect immediately.

Acceptable use

Use Tawla to run a real food business. Do not use it to sell anything illegal in your jurisdiction or in Jordan, to publish content that is not yours to publish, or to deceive guests, for example with prices that are not honoured or a menu for a restaurant that does not exist.

Do not attempt to break the isolation between restaurants, to reach another restaurant's data, or to interfere with the platform itself.

We can take down a restaurant that breaks these rules. Where the situation allows it, we warn first and give you time to fix it. Where it does not, for example fraud or illegal content, we close the storefront first and write to you second.

Your guests' data

When a guest orders, books a table or leaves feedback, they may give a name and a phone number. That data belongs to your relationship with your guest, not to us: you are the data controller and we are the processor, holding and processing it only to run the service for you.

We do not sell guest data, do not use it to advertise, and do not contact your guests except to deliver what your restaurant asked for, such as an order confirmation.

You are responsible for using guest data lawfully. A phone number a guest gave you so their order reaches the right table is not a marketing list.

Your content

Everything you put into Tawla - your menu, photos, prices, descriptions - stays yours. You give us only the licence needed to store it, back it up and show it to your guests, and nothing more.

You are responsible for having the rights to what you upload. If a photo is not yours to use, taking it down is on you, and we will remove it if the rights holder asks us to.

Suspension

If a trial runs out or an invoice stays unpaid past the grace window, the storefront closes to guests. Suspension is deliberately narrow: your admin panel stays open and your data is untouched. Choosing a plan reopens the storefront immediately.

Suspension for an unpaid bill is not deletion. Nothing is removed while an account is suspended.

Cancellation, export and deletion

You can cancel whenever. When you do, you are entitled to a full export of your restaurant's data: the database that holds your menu, orders, guests and settings, and your uploaded files.

After cancellation we keep your data for 60 days, so a cancellation made in error, or a change of heart, costs nothing. During that window you can come back or ask for the export. After it, the database and the uploads are deleted.

If you want deletion sooner, ask, and we will delete ahead of the window.

When we access your admin panel

Sometimes support means one of our operators opening your admin panel to see what you see. When that happens it is recorded, and the record is visible to you on the Platform activity screen in your admin panel: who accessed, and when.

Operators access your restaurant to support you, not to browse. Access without a support reason is a serious offence on our side of the table.

Availability

We work to keep Tawla up through every service, and we schedule maintenance away from dinner time. But the service is provided as is: we do not promise uninterrupted availability, and we are not liable for lost business during downtime beyond what the law of Jordan does not allow us to exclude.

What we do promise is separation: if something breaks, the state of your subscription and the safety of your data are not affected by the outage.

Changes to these terms

These terms will change as the product does. When they change in a way that matters - pricing mechanics, data handling, your rights on cancellation - we email the account address before the change takes effect.

Continuing to use Tawla after a change takes effect means accepting it. If a change does not suit you, cancel, and the export and retention terms above apply as usual.

Governing law and contact

These terms are governed by the laws of the Hashemite Kingdom of Jordan, and the courts of Jordan have jurisdiction over any dispute arising from them.

Questions, notices and requests go to hello@tawla.folowise.com. We read everything.